Shipping Policy

Thank you for shopping with Walkin Closet! Once you place an order, you’ll receive a confirmation email indicating that your order has been received and your payment authorized.

At Walkin Closet, we are dedicated to offering prompt and reliable delivery options across the United Kingdom and the Netherlands.

Order Updates and Tracking

Following your order placement, we will keep you informed with updates on your order status and shipping details. Once your order has shipped, a tracking number will be sent to you via email, enabling you to track your shipment.

Shipping Costs

Shipping charges for ordered items are calculated at checkout. We are pleased to offer free standard shipping throughout the United Kingdom and the Netherlands.

Order Acceptance and Pricing Accuracy

While we strive to process every order, there may be circumstances in which we cannot accept or process an order. Walkin Closet reserves the right to cancel or refuse any order at our discretion, and additional verification may be required, such as confirming your phone number or address.

To prevent fraudulent transactions, we may verify your payment information before shipping and confirm the personal information you’ve provided. This verification process may involve identity, residence, or bank information checks. In cases of suspected fraud, we reserve the right to cancel orders immediately.

We work to ensure accurate pricing across our website; however, errors may occur. Should there be a pricing discrepancy, we may contact you for further instructions or cancel your order and notify you accordingly. Walkin Closet reserves the right to refuse or cancel any order, even if the order has been confirmed and your card charged.

Order Processing and Shipping Timelines

Our team begins processing your order immediately after submission to ensure quick delivery. Here’s our schedule overview:

  • Order Cut-Off Time: 3:00 PM (GMT+1)
  • Order Processing Time: 1-3 business days (Monday - Friday)
  • Transit Time: 4-6 business days (Monday - Friday)

Please note that custom and personalized items may require additional processing time. Once your order is processed, you will receive a confirmation email containing your order number and details.

If you haven’t received a confirmation email, please check your spam or junk folder. If it’s still missing, reach out to us at info@walkin-closet.com with the subject line “Order confirmation not received,” and we’ll promptly follow up.

Tracking Your Order

You can track your order using the tracking number provided in the shipping confirmation email. If you do not receive a tracking number within 7 business days, please email info@walkin-closet.com, and we’ll assist you in locating your order.

Custom Orders

For custom or personalized orders, we will contact you to confirm any necessary adjustments before processing. Custom items will only be processed and shipped once all required details are finalized.

Contact Us

If you have questions or require further assistance, please feel free to reach out to us:

We look forward to serving you with quality and promptness at Walkin Closet.